Customer Experience Specialist
Location: Sydney CBD South - New South Wales
Worktype:
Salary: $80-90k base plus super plus benefits Hours: Full time (up to 2 days work from home) Why join this organisation? Do you want to expand the global shift to renewable energy?. This global solar software company provides clean energy installation professionals with an end to end digital design sales and management software platform to grow their businesses, and best of all, it’s free of charge! You'll be part of a team working across Australia, USA and Europe supporting users in 120 countries. You will have a global impact, as part of a driven, smart, fun and collaborative team culture, with work from home options (up to 2 days per week). Plus you'll have flexible leave options to accommodate your work-life priorities including a company wide wellness day off every single month in addition to your annual leave entitlements. The opportunity Your focus will be to service all inbound support and new account enquiries from Solar Installation professionals navigating the platform and organise demonstrations for new account activations which supports the overall sales and account management division. You role will include: Assist users with platform support, providing training on the software and resolving customer problems professionally and swiftly Follow up new account activations by phone and email to invite them onto a demo webinar with an experienced member of the team Liaise with the product and technical teams on complex queries to ensure a quick resolution Document user feedback for the software development team and update the library of help centre resources Collaborate with the global support and training team to improve delivery of service and share best practice methodologies Report on various key metrics to measure and identify success factors About you You are passionate about renewable energy and making an impact to accelerate climate change. Your natural ability to build rapport, connect with people and find solutions to problems drives you every day, and you thrive on working with others who want to be part of the renewable energy revolution. In addition you will have: A genuine passion for building rapport, helping users and resolving problems in a variety of communication styles including email, phone and online Analytical skills to extract meaningful information from large data sets Introductory software skills (experience with HubSpot, and Zendesk preferred). High attention to detail particularly with data analysis and listening to customer needs to find solutions Highly organised to manage high volume enquiries and support in a timely manner A desire to build a career in the renewable energy sector and support the company’s continued growth alongside your own development To Apply Please submit your CV (as a WORD doc) or contact Teresa on 0405 417 882 for a confidential discussion. Our client is an Equal Opportunity Employer. They strongly encourage applications from those who identify as having a disability, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse (CALD) or sexuality and gender diverse (LGBTIQA+)
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