Sales & Customer Success Lead
Location: Sydney - New South Wales
Worktype:
Salary: $$$ competitive plus super plus benefits Hours: Full time (up to 2 days work from home) Why join this organisation? Do you want to expand the global shift to renewable energy?. This global software company provides clean energy installation professionals with an end to end digital design sales and management software platform to grow their businesses. You'll be part of a team working across Australia, USA and Europe supporting users in 130 countries. You will have a global impact, as part of a driven, smart, fun and collaborative team culture. Some of the benefits you will enjoy include: Hybrid office/work from home Flexible leave options to accommodate your work-life priorities A company wide wellness day off every single month in addition to your annual leave - that’s an extra 2 weeks off per year! Many career options locally and overseas The opportunity Reporting to the Head of CX on sales, growth and origination initiatives, you will be leading all outbound sales programs and assisting the broader team on selling to, and training, medium to large customers on the platform. Your time will be evenly split across outbound sales and customer success, giving you the best of both worlds and the opportunity to continue the customer relationship beyond the sales process. In addition, you will: Manage a sales pipeline of inactive users, engaging with them on new services and converting them to active Successfully onboard new users providing implementation support and training over the phone and video call Provide strategic support to the Head of CX on growth initiatives Provide regular reports on key metrics, identify trends and opportunities Work collaboratively with the broader global support and training teams, sharing best practice and striving for improvements Provide feedback to the Product and Development teams to help improve performance and fix issues About you You are passionate about renewable energy and making an impact to accelerate climate action. Your natural ability to build rapport, connect with people and find solutions to problems drives you every day, and you thrive on working with others who want to be part of the renewable energy revolution. In addition you will have: Proven outbound B2B sales experience A genuine passion for building rapport, helping users and resolving problems in a variety of communication styles including email, phone, video call and in person Previous experience managing a small team or agile project delivery is desirable. A solid understanding of CX journey mapping processes. Experience with HubSpot and Zendesk is highly desirable. A desire to build a career in the renewable energy sector and support the company’s continued growth alongside your own development To Apply Please submit your CV (WORD doc preferred) or contact Teresa on 0405 417 882 for a confidential discussion. Our client is an Equal Opportunity Employer. They strongly encourage applications from those who identify as having a disability, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse (CALD) or sexuality and gender diverse (LGBTIQA+)
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